This week has been a long one. We focused all our resources on mini mass production. (If you are hearing about mini mass production for the first time read more about it here).
To sum it up, the V prototypes have been earlier put together individually, manually by engineers, in the dozens. And now the V enters the final production lines, to be manufactured in the thousands. Scale gets bigger. This is what every product goes through in its development, and it is the important stage to get the high quality for the end product!
So I have good and not so good news.
(A.k.a why our rigorous attention to detail is a must.)
After we have assembled first units at the factory floor we have put them to the aging test.
We have noticed that after few hours of testing (that would equal few weeks of normal end user use) LCD screens started showing yellow stains and lines from time to time.
We have assembled more displays with touch panels (direct bonding them) and only 90 displays of 300 passed the test. =This batch of screens is not up to the task.
This is how the issue basically looked like. We will send more pictures as we get them from the factory.
So the good news is that thanks to mini mass production run we discovered now that if we would assemble and ship Vs to you, at first there would be no problems, but after few weeks of use you would get yellow stain appearing on your display. Many users suffer from this with other manufacturers, just google “yellow stripes on display”.
Because of such a huge screen defect rate we are sending screens back to the supplier.
Fortunately, our screen supplier has stock and they will send us new screens already next week. They ensured this would not happen again and it was a quality management issue on their end.
As a result it pushes production schedule 2-3 weeks forward from May 10th , as it takes a bit of time to get the components safely delivered and into production work. We have successfully adapted to the situation with Microsoft and Intel as well; they know the industry and our quality standards dictate this status.
We are very frustrated, and have no excuses to give you. We just can’t ship you some lower quality devices after you waited so long! We wove to transparency and sometimes it means that we have to deliver news like this, we take all the responsibility. And will continue to work for your benefit guys!
To us this issue also means that opening of further V sales is pushed later, as we will keep our promise of first delivering devices and only then opening sales up again.
To add, the V remains the same high quality, and the production phase continues with planned, prestated actions. This mini mass production result impacts only the timeline.
Some additional notes:
- We investigated the matter and the issue is not caused by assembly method but rather the display quality.
- You can find a lot of devices on the market with this problem. Some companies would ship to hit promised timeline. We can’t! Unthinkable
- There might be possibility to get Limited birds (2nd batch) produced earlier as we have more time to prepare materials for the whole quantity.
- The timeline for delivering had the mini mass production step in place for this very reason. After new screens arrive everything continues the same, and the V will be delivered ASAP (without compromising quality)
V’s will be shipping soon and now V sleeves and other accessories are in the warehouse too!
We have shipped last units to prototype testers some time ago and we should see their impressions coming soon.
###And a bit more good news, COMPUTEX:
Microsoft was so impressed with our device after testing it that we will be a featured device in Computex this May!
From what I am allowed to disclose is that Eve team will be at Computex and V will be in Microsoft booth as a flagship Windows device!
###Are you coming to Computex?
- I don’t know yet
###Should we make Computex meetup?
- Yes and I will join for sure!
- Yes but I am not sure if I can join
- Yes but I can’t join (A least I get to see pictures😊)