Coming in to you with latest update.
1.Most of the Hyper Early Birds should arrive to local warehouses on Wednesday which means that some of you might get Vs already this week! Things are looking very good on Hyper Early Bird front and we are excited!
2.Limited birds. We are still working out final schedule and will have it by the end of this week. With this update my goal is to share as much info as I have so we all get to shared understanding of the situation.
As you have noticed it took us longer than originally planned to produce Hyper Early Birds. Looking at the situation retrospectively there were 2 main reasons for that. New cables took longer to arrive than planned and housing defect rate too high.
So what happened with housing is that when we changed the screen to Sharp we had to take extra costs and rework the housing (adjust screw height inside, etc). We knew that during rework some of the housings were damaged (dent, scratched, etc) some of them (the ones with very minor signs) we have sent to press and the rest we have rejected. We have selected only flawless housings for Hyper Early Birds. The rest that didn’t pass the QC were rejected for supplier to reproduce. As we have rejected a lot of housings supplier has plenty to reproduce. Housing production takes time and the remaining housings are targeted to arrive end of December.
This is happening once again to ensure max quality to our backers.
As of now it looks like most of Limited birds will receive their Vs before Christmas. The rest will get it shortly after.
Devices will be shipped based on unit amounts per region, as units are shipped in full batches to local warehouses (like the ones in UK and USA)
As it was known before, ramping up mass production (instead of assembling them by hand in small amounts) required some adjustments, and doing those press units helped us save customer units from having those issues!
Most of the issues with production speed were related to the new screen and for all the future batches will not happen as we will be using new adjusted tooling’s and components.
3.Also we now have final update on 1TB SSD. First of all SSD is not a bottleneck for shipments! We have ordered SSDs from Arrow when SSD sales have ended.
Arrow is taking too long providing us needed amount of SSDs so we think its best to switch to another SSD supplier partly owned by Samsung. They will provide 1TB SSDs to us instead. They don’t have the older SSD model we offered. But they will provide us latest one of their 1TB Samsung SSD PM981. We have tested it in V and it comes with slightly higher speeds and slightly better power consumption. We will be able to get this SSD in time for shipments.
Also I would like to ask for your advice folks. How should we structure our updates?
know that many of you asked to share an update the moment we have it. I agree it sounds like a great, transparent way. But what happens sometimes is that when we provide that transparent update based on the information we receive from manufacturers and then things change(as manufacturers are not so transparent, or their “facts” suddenly change by surprise) we are blamed for broken promises. Our solution to could be to take much longer to come up with update with as conservative as possible timelines and only validated info from manufacturers. It means that update can take few weeks instead of days.
So how should we proceed with the updates?
Let us know! We want to create great products with community. We want to change the industry and we want to provide the best experience we feasibly can! If we ever take longer to update, it’s not because we want to increase our margins (we gain nothing from later updates besides fuller story being told) or have fun reading angry comments (on the opposite side, quick updates which do not have wider story stir more questions to our customer service, despite calming the community).
So little poll for you Ladies & Gentlemen
How would you like your updates?
- I want short and frequent updates from the front lines, learning the latest news as they come even if things are subject to (likely) change (soon after). I understand that when team mentions a timeline in frequent update it can change as there are other parties involved in the process outside of Eve’s control.
- I prefer less frequent but refined and precise updates. I think team has to be confident for any date it mentions and not mention the date unless any unforeseen changes to it are quickly updated.
- Other (Please comment what you want)