As someone already raised earlier in this topic, how much or how little information is put out is delicately tied to the expectations of the community. If we give you a daily update three days in a row, you expect an update on the fourth day because that’s the pattern we’re in. Internally, we are looking to improve the quality and the schedule for updates for future projects. We have decided though, to still publish every step as soon as we can for this project, as we understand that, especially with the delays we’ve faced over the past months, everyone’s hungry for whatever update you can get.
Now, as for deadlines, clearly we were off. Even if we don’t take into account the big delays like PayPal freezing the funds we needed for production, and our display supplier shipping us faulty screens at first, then sort-of-shipping us screens later… out targets have drifted by a lot. Many unforeseen small delays have added up, and some of that could have been mitigated if we had had more experience. Lack of experience isn’t really something we can fix in any other way that what we’re doing now: we’re gaining experience as we go through all these processes, some as planned, some with delays, and that all will lead to better timeline predictions in the future.
Of course that doesn’t help anyone waiting for their V now. Sorry for this delay. We know it sucks. We really do appreciate your patience, and we really do understand your impatience.
Now, as someone already mentioned: when we told you “date X is the date!”, we told you that because we believed that date X was the date. And after the initial delays, we did start to account for broader timeframes to each step, and added buffers on top of that. Now that we’re so close to shipping though, it becomes harder to reasonably buffer things.
Let’s say, we tell you “We’re building half the remaining Vs tomorrow, and then the rest the day after that. Quality checking will take about a day, and we check them all as they come off the line! We’re so excited guys, expected shipping date is in two weeks!”
That’s a nice buffer to account for stuff that might go wrong, and we’ll probably keep to that shipping timeline without much pressure. But the buffer loses its power, because we also told you that production should be done in two days, and testing in three. Now, I expect one of two things to happen:
You’re internally thinking “They say two weeks, but they’re just being conservative with their shipping estimates. The Vs should be done in three days, I could get my V at the end of this week!” and are disappointed still if we use all of our buffer.
You’re externally thinking (posting on the forum) “You say it’ll only take three days before they’re done! You can’t just have them lying around for no reason for a week and a half before shipping! You suck Eve, we’ve already waited enough!”
Being honest and open about our process, and taking you guys with us as deep as into the manufacturing rooms… takes a lot of power out of any buffer period we set ‘just in case’… It brings my story back round to my opening thought: how much information we give you is delicately tied to how you all set your expectations.
And I’m not sure we’ve worked out the balance quite yet. But we’re working on it. Since I think a lot of the anxiety is tied to the length of these delays, I hope future projects will never again put us in a situation where this balance is quite so crucial to upholding the positive creative atmosphere in the community.
Speaking of a positive creative atmosphere in the community,
Speaking your mind is awesome. We need people to bring forth their views and ideas, and it is because people with differing opinions came together to develop the V that it became the awesome device it is today.
So please, speak your mind, and don’t be afraid to have an opinion. And with the delays we’ve experienced in the past, I can’t fault you if your thoughts and opinions aren’t 100% happy about the situation.
Even so, please accept that other people will have different opinions. The people who are sad, upset, or angry, are not wrong. Neither are the people who are upbeat, enthusiastic, hopeful and excited. Don’t fault other people for thinking differently.
What is required though, is that we stay civil. Disagreements do not need to become fights. Feel free to express your disagreement with someone’s views, but be respectful. Be emphatic. Try to see things from their point of view, and use that perspective to review your own thoughts. You’ll find that sometimes they might be right. And sometimes you’ll find that they aren’t.
Agreeing to disagree is an amazing thing, as much as the phrase sounds like it came straight from the mouth of a certain fuzzy purple dinosaur.
@el_klunico: That notification is sadly not yet the news that your V is about to arrive. Guess you’re getting that toaster after all!