Tbh i understand the frustration and I think it’s ok if concerns are raised. The first shipping dates are far in the past and there were a lot of problems to get rid of. As already stated before, EVE is a start-up business and imo it was predictable, that it will be a bumpy road. But the team did a great job and always focused on delivering a great product. Just in keep in mind: if they delivered us the v with the screen from the first supplier, we couldn’t really be mad about it, because that would exactly be what we ordered. But the team wasn’t satisfied and searched for a new supplier and found (imo) a great one. And we don’t have to pay more although we get a better screen! (so please stop asking for goodies as compensation for the waiting)
I myself am still convinced that we will get our V very soon and it will be in an awesome quality.
But: I do think that the communication could be better regarding bad news. I personally would never expect a company to be as transparent as EVE was during the whole production-process. But if you show such a transparency and advertise with this property, I think you have to keep the promise also when times are rough. Regarding this I mostly think of the details like: as konstantinos mentioned above “Limited birds schedule still hold for end November start December shipment!” So shipping of LB should not be affected but helios extended the shipping timeline in the official thread from 2nd December to 9th December. For me it’s totally fine and you couldn’t say it’s not public information but there is a slight “bad taste”.
What also happened is, that we get the bad news mostly afterwards. So (imo) some community members see bad news coming if we don’t hear something over a “long” time. I totally understand that the team is busy making everything work, but within the team the communication must be constantly working, so e.g. that the community managers are able to give the informations to the community. Maybe this could help regarding the frustration of some members.
I just think EVE is a young company and of course there are a lot of things for the team to learn! but they are doing a great job so far and the dedication to the quality is amazing. Although some of us invested a lot of money I think we also have to understand the situation of the team. So let’s be patient for a few weeks and then we finally get our V.